If a complaint arises, we will aim to:
Who can complain?
Our complaints procedure may be used by anyone who has a concern or complaint about any aspect of the school.
In the main this will mean the parents/carers of the school’s students, but may include neighbours of the School, or any other members of the local community.
Anyone who wishes to make a complaint is entitled to be accompanied by an advocate or supportive individual. A complainant may be accompanied at any appropriate stage of the procedures outlined in this policy.
Issues related to child protection, criminal investigations and employee grievances must also all be handled separately.
Our complaints procedure is distinct from formal staff disciplinary proceedings and this should be made clear to all concerned. There may be occasions where a complaint gives rise to disciplinary procedures, which put the complaints process on hold. If and when this occurs, the complainant should be informed.
Any non-‐disciplinary aspects of the complaint should continue to be dealt with through the usual complaints procedures.
Click here to view our Complaints Policy